If you cannnot reach your website, please fill in your website address below and click the "Check" button. This uses the service at IsUp.me service to figure out whether the problem is with your home/office network or DSL/cable internet provider.
For non-emergencies: Email canton@gmail.com or
call Canton at (505) 501-8091
For emergencies: Call Canton at (505) 501-8091
Last resort: If the server load is above 20 (see box to the right) or your website is down according to you and also http://downforeveryoneorjustme.com and you cannot reach Canton, then you may contact the hosting provider (Liquidweb) yourself. Although individual website owners aren't normally authorized to request support directly from Liquidweb, we have a "managed" level service meaning they will probably respond to and appreciate a heads-up. Here's what you do:
1. Phone tech support at 1-800-580-4985
2. Dial options for "technical support" then "dedicated servers" then "linux"
3. When you get a human on the phone follow this script:
"Hi, my website 'www.xyz.com' is slow/unresponsive/down. Can you please check the status for host.w3code.com?" They won't be able to do deep troubleshooting without more account credentials, but they should at least be able to verify that the server is up or down.